REFUND POLICY
The Proud Homeowner (South Africa)
1. General
The Proud Homeowner provides digital education, in terms of property maintenance and a printed book Due to the nature of digital and online educational content, refunds are limited and governed strictly by this policy.
2. Access to Course Content
Once payment has been successfully processed and access to the maintenance program material has been granted, the service is deemed to have been delivered.
Accordingly:
• No refunds will be issued once access to any digital content has been provided
• Access includes, but is not limited to, login credentials, downloadable materials, video content, live or recorded sessions, and platform access and delivery of the book
3. Cooling Off Period and CPA Compliance
In terms of the South African Consumer Protection Act, a cooling-off period may apply only where access to digital content has not yet been granted.
Once access to any digital content or learning platform is provided:
• The purchaser acknowledges receipt of the service
• The purchaser expressly waives any right to cancel or request a refund under the CPA
4. Administrative Errors
Refunds will only be considered in the following limited circumstances:
• Duplicate payments made in error
• Incorrect charges resulting from an administrative or system fault
All refund requests must:
• Be submitted in writing within 24 hours of the transaction
• Be sent to info@gautenginspect.co.za [insert official Proud Homeowner email address]
• Include proof of payment and a clear description of the error
Approved refunds will be processed within 14 business days.
5. No Exceptions
Refunds will not be granted for any of the following reasons:
• Change of mind
• Lack of time or availability
• Failure to complete or participate in the programme
• Personal or financial circumstances
• Dissatisfaction after access to content has been granted
CANCELLATION POLICY
No Cancellation After Access
1. Binding Enrolment
By purchasing the maintenance program or book offered by The Proud Homeowner, the purchaser enters into a legally binding agreement.
2. No Cancellation After Access
Once payment has been made and access to any part of the course or learning material is granted:
• Cancellations are not permitted
• The purcahser remains liable for the full amount agreed upon for the programme, or book
This applies regardless of:
• Completion status
• Level of participation
• Personal, professional, or financial circumstances
3. No Suspension or Deferral
The Proud Homeowner does not offer:
• Program suspensions